![]() 150€ is an abusive amount to be imposed by Lufthansa. NO WAY TO FIND THE AMOUNT OVER THE INTERNET!!! As they were presents I had decided to pay but not 50€ the kilo! As I couldn't talk to anyone in Luftha sa, human comunication almost doesn't exist anymore and internet was no showing any amount the airline didn't give me the possibility to make a fair choice. ![]() I had decided before flying to pay extra pounds because I'm taking presents to my mother, 97 years old and 3 of my children that live in Montevideo. I will never deal with this airline again.īefore my Lufthansa flight 1035, CDG-FRANKFURT, I paid 150€ for 3 kg of extra weight. I honestly, cannot see how this is legal to be honest, but frankly I lost the energy and gave up. I asked whether I could change the names for a fee. I asked whether I could just get 50% of the fare back or as credit (basically the taxes and fees). I asked whether i could pay a fee and rebook with Lufthansa. I asked whether i could get credit to fly with Lufthansa somewhere else. When I spoke to them, acknowledging these were non - refundable, I asked whether I could change them for a fee. For several reasons we needed to change the flight destination and date. The flights I booked were £2466 in June 2024. "Computer says no" has never been more apt. I knew these flights were non-refundable, but Lufthansa's lack of compromise was shocking. ![]() I booked flight from London to Calgary, returning from Vancouver. Interesting to see how poorly this company is rated. I filed a complain to SOP, and after half year's flight, I eventually received an confirmation that this shamful airline agreed to pay me back 250euro but still, I have not received the money yet They did not look into the hotel voucher they gave me and denied all the promised they made. ![]() I did exactly as instructed but it rejected my claim by stating that the connection flight was missed due to weather so nothing they can do. it gave me Hotel voucher, persuaded me to stay in downtown for a day to take a next-day flight by promising compensate my taxi fee to-and -from the airports, dinner and some basic stuff like underwear and toothpaste as it could not let me have my check-in baggage back with receipts. I flew with them and transit in Frankfurt, sadly the flight rerouted to other city and made me missed my connection flight to London. It uses lies to cover lies just to avoid taking the responsibility. I could accept airlines which the service is not up to standard, the meal is not delicious, the price is high, the flight is not on time, but what I cannot tolerate is Lufthansa do not have to foundamental coorperate conscience. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |